Privacy Policy

Corrected from the source template: references the current UK GDPR / Data Protection Act 2018 framework, not the superseded Data Protection Act 1998.

1. Who We Are

Warm Hearts (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights, in line with UK GDPR and the Data Protection Act 2018.

[TBC] Data controller registration details (ICO registration number, if applicable) to be added once confirmed.

2. Information We Collect

We collect information you give us directly — such as your name, email address, delivery address, and phone number — when you place an order, create an account, or contact us.

We also automatically collect some technical information when you visit our website, such as your IP address, browser type, and how you interact with our pages, to help us understand and improve the site.

3. How We Use Your Information

We use your information to process and deliver your orders, communicate with you about your order, respond to enquiries, and — where you've opted in — send you marketing communications about new products or offers. You can unsubscribe from marketing emails at any time.

4. Sharing Your Information

We share your information with third parties only where necessary to fulfil your order — for example, with delivery couriers and payment processors — or where required by law. We do not sell or rent your personal information to third parties.

5. International Transfers

As we ship internationally, your order information may be processed or stored outside the UK by delivery or payment partners. We take reasonable steps to ensure your data is handled securely wherever it is processed.

6. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain uses of it. To exercise these rights, contact us at performance.marketing@factory2door.co.uk.

7. Cookies

Our website uses cookies to improve your browsing experience and understand site usage. You can manage cookie preferences through your browser settings or the cookie preferences link in our footer.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.